Refund policy

KEEP & CARE:

All products are formulated with 100% organic materials.

Body Butters should be stored in a cool dry place. Over exposure to heat will result in butters returning to their liquid state. Should this occur simply pop the butter in the refrigerator to harden as desired.

Face Creams, Moisturizers & Serums should not be exposed to direct sunlight. Please store in a cool, dry, shaded place. Avoid contact and/or the introduction of water-based substances as this may compromise the integrity of the product.

Face & Body Exfoliants should not be submerged in water. An excess of water input can create an unstable environment for the product. Restore covers to bottles and secure caps after use.

Organic Soap Bars should be stored on a soap saver of soap dish with filter gaps to ensure that excess water is drained from beneath the soaps. The soap will not melt but it can become soggy if left in a water puddle.

Conduct a patch test on all products to eliminate an allergic reactions.

REFUND/RETURN/EXCHANGE:

Unfortunately, we do not offer refunds or exchanges on personal care items.

Whilst we are confident that you'll be satisfied with the quality & performance of our products, if for some strange reason a manufacturers' issue arises, we will be happy to issue you with an INDIE Store Credit following an investigation of the return/exchange request. All discrepancies including receipt number must be submitted within 5 days from product purchase.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unused with relevant branding & tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return/exchange, you can contact us at via Whatsapp at 876-877-6465 or via email at skinbyindie@gmail.com. Please note that product returns will need to be delivered to the following address: Shop 18 Mall Plaza, Constant Spring Road, Kingston 10 

Items sent back to us without following the return/exchange request process first will not be accepted. Please contact us for any questions about the return/exchange of purchased products.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved Exchange or Store Credit. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned/exchanged, Such as Gift Packages, Custom Products (such as special orders or personalized items), and personal care goods (such as dry brushes and other reusable items that come in direct contact with any/all parts of the body). Please get in touch if you have questions or concerns about your specific item. 

We cannot accept returns on sale items, event tickets or gift cards.

Cancellation of Private Event bookings will attract a cancellation fee as per contract.